Choose the approach that suits you
Grip on customer interaction
The change to an organization with a grip on customer interaction does not happen by itself. Many great plans unfortunately often remain on the shelf. And that’s a shame because customers keep experiencing barriers that don’t need to be there. We give you the power to carry out these plans.
You may recognize one of these common causes:
No resources available
We have so many plans but do not know where to start
The translation to IT cannot be made properly
Current tooling is not suitable
Knowledge is not (sufficiently) available
Ownership is unclear
We understand your challenges
We understand these challenges and have been providing the right knowledge to create solutions to them for many years. Customer interaction often cuts across organizations and touches many different people, processes and systems. Improving this requires very thorough knowledge and experience in both the field of customer experience and the impact on IT. And we have plenty of that at our disposal. Experienced specialists with creative solutions and a great track record, whereby we always use the latest innovations.
Best fitting solution
We work according to a simple principle: best practices, tailored to your needs. Whether it’s ad hoc services, staffing, projects, managed services, customer interaction ‘as a service’ or full outsourcing; we always find the most suitable solution to unburden you as much as possible. This can take place in-house at your premises or remotely.
For both shorter and longer periods we can provide capacity such as junior, medior, senior application specialists and consultants. For day-to-day business.
Defined assignments that require specific knowledge, such as migration projects, are in safe hands with us.
SERVICES ON DEMAND
Large fluctuations in workload, sickness or vacations of employees… we can help to accommodate flexibly. Our remote services take place on your own development environment so that your work processes remain intact.
We relieve your organization of capacity issues. Do you have a fluctuating supply of work? Would you like to unburden your own employees of too many (repetitive) changes? With our Managed Services you can sleep soundly at night again.
A fresh perspective on customer interaction in your business and how it can be done differently. Our consultants are happy to help you substantiate decisions. With quick-scans, preliminary studies or impact analyses.
IMPLEMENTATIONS & INTEGRATIONS
The digital punch to make those much-needed changes happen. Let our experts link new or existing systems in a smart and future-proof way. Matching your own IT architecture or landscape.
MAINTENANCE AND SUPPORT
Technology means maintenance. Our experts maintain multiple applications from one system. That way you’re not busy with that yourself. We know the shortest routes at our technology partners and are therefore close by. And if you wish, available 24/7.
We prefer to configure in smart tooling. That is much faster than development. If customization really adds something, we’ll arrange that for you too.
Interactions that allow your customers to take care of things themselves. Easy, personal and relevant. Without the intervention of an employee. Smart forms, contextual chats and personal interactive videos. We set it all up to suit your needs.
You don’t change your organization in a day. Nor with yet another tool or additional hiring of temporary staff either. You can change it by working smartly with your processes and systems. We give you a grip and insight into the possibilities and the digital power to make this happen.