BLOGS & INSPIRATION

Get inspired by our blogs, interviews and other articles about digital customer interaction and delivering a superior customer experience.

Customer experienceDigital transformation
Communicate asynchronously via messaging apps
Why asynchronous communication via messaging apps is indispensable for your organization

Why asynchronous communication via messaging apps is indispensable for your organization

That customers want to contact your organization easily is nothing new. But that customers want to contact you at any time, via their own preferred channel... is your organization prepared for this? Start with asynchronous communication.JUMP AHEAD TO: What...

Lees meer

News
Dialog Groep and Hootsuite partner to deliver frictionless customer interaction and improve digital self-service

Dialog Groep and Hootsuite partner to deliver frictionless customer interaction and improve digital self-service

Dialog Groep today announced a partnership with Hootsuite, a leading social media management platform now expanding into social commerce and social customer care. The company’s Sparkcentral by Hootsuite product manages all messages within one simple, multi-channel...

Lees meer

Digital customer interactionDigital transformationOrganization
Customer Interaction Layer | Dialog Group
The customer interaction layer: crucial for an optimal customer experience

The customer interaction layer: crucial for an optimal customer experience

The interaction you have with a customer as an organization is often fragmented across different channels, systems, processes and departments. How do you ensure - despite all the internal factors - that all digital customer interactions are still personalized and...

Lees meer

News
Them Snackers
Interview Hen Snackers

Interview Hen Snackers

Today's customers expect organisations to include digital capabilities in their service offerings. In fact, they expect digital self-service, and therefore in the most efficient and easy way, without barriers. But to what extent do we take sufficient account of...

Lees meer