DIGITAL INTERACTION MADE EASY
We make exceeding customer expectations easy.
Just do what customers expect of you
Every day we see how customers have to fill in their details over and over again. Or that they have to call during office hours and wait a long time,, while they just want to get something done right now. The cause? Customer communication is clogged up with different systems, departments and processes.
Digital interaction does not have to be complicated or impersonal
Place customer interaction with the specialists who are good at it and the software that is made for it. This way, your internal processes become a lot more efficient. And your customer will notice. This ensures more customers, more satisfied customers and more turnover.
WE GIVE YOU THE DIGITAL POWER TO:
Win customers
Connect customers
Improve customer experience
Reduce costs
MARKETING & INNOVATIE
Win customers for life
by making interactions
truly personal.
IT
As a modern internal service provider,
customize existing systems for better interaction
with your customer.
CUSTOMER SERVICE
Make it easy, frictionless and
fun for your customer to do
business with you.
Help your customer anytime, anywhere. Easily said and done.
What are we aiming for? That we can make your job a little easier. And the life of your customer. For this we work with a unique approach, using your current systems and processes as a starting point. Always with the same dedication.
BLOGS & INSPIRATION
Why asynchronous communication via messaging apps is indispensable for your organization
That customers want to contact your organization easily is nothing new. But that customers want to contact you at any time, via their own preferred channel... is your organization prepared for this? Start with asynchronous communication.JUMP AHEAD TO: What is...
Paul Wijsen on the power of good customer service
Where we first talked about punch cards and reading in forms, we now talk about terms such as real time and artificial intelligence. In 40 years, so much has changed, especially on a technical level and the way customers approach organizations. All these years I have been able to move and grow with the field.
6 trends in digital customer interactions
Developments around digital customer interactions are moving at lightning speed. More and more organizations are using technology to serve their customers in a personalized way. In this article we share the 6 latest trends in digital customer interactions.1. Increase...
OUR CLIENTS
THE PEOPLE OF DIALOG GROUP
One by one, our employees are driven experts in the field of customer interaction.
We are not a tech company, nor a marketing company. We are somewhere in between. As a result, we understand the thresholds that your customer experiences and we can also create the technical solutions for this.
What do we aim for? That we can make your work and the lives of your customers a little easier.